Emotional Intelligence: The X-Factor in Your Success

Emotional Intelligence: The X-Factor in Your Success

Way back in the 1980’s, after reading an article published by John Mayer and Peter Salovey, Dr. Daniel Goleman became fascinated with Emotional Intelligence (EQ).  In his 1995 best seller Emotional Intelligence, Dr. Goleman turned the widely held view that IQ is the most important factor in attaining success upside down. More than thirty years

Meet them where they are and ask the right question: How to turn resistance into collaboration.

Meet them where they are and ask the right question: How to turn resistance into collaboration.

A new client asked me a terrific question during lunch last week: “How do you win over someone who is resistant to you?” To which I replied: “I don’t know, have I started winning you over yet?” We laughed, but my responsive question was intended to be thought provoking.  You see, a short time earlier,