A new client asked me a terrific question during lunch last week: “How do you win over someone who is resistant to you?” To which I replied: “I don’t know, have I started winning you over yet?” We laughed, but my responsive question was intended to be thought provoking. You see, a short time earlier,…
The other day I was talking with a leader I admire about the importance of authenticity in leadership. We were discussing a particular issue within her organization and she said “I feel like I never hear anything authentic from him. There isn’t much I can do (for him) if he doesn’t get real.” Simultaneously, I…
Today is Dr. Martin Luther King day. A day we remember and honor him for his peaceful and hope-filled approach to conflict resolution. His quote “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy” has resonated with…
This week I have an oh-so-critical message for you: You are not a victim. If you truly want to be more successful with (fill in blank) it is time for you to start owning your results. If you don’t like them, or would like to improve on them, you must make changes with regard to…
Wow, it is 2017! The new year always feels so fresh to me. Even though nothing (except the date of course) truly changes between 11:59 p.m. on December 31 and 12:00 a.m. on January 1, it still feels significant – like 365 brand new days holding the promise of new opportunity. Opportunities to show-up, be…
The last couple of weeks of the year are such a crazy-busy time. At work we scramble to get everything done with “skeleton” crews, and there is so much to do outside of work. Preparing for our holiday celebrations, braving the shopping crowds and, ugh, the traffic! As we all move through the last two…
Have you ever gotten sucked into someone else’s nasty mood? I narrowly escaped catching a bad attitude last week. I was sitting in the waiting room at my doctor’s office, and a woman at the counter was fussing at the receptionist because they called her the day before and left her a message, but she…
Gratitude: A feeling of appreciation or thanks. (Source: Merriam-Webster’s Learner’s Dictionary) As we approach the Thanksgiving holiday, and kick-off the “holiday season”, I want to share one of the easiest ways to keep your peace through all the preparation, hustle and bustle, and time with friends and family: Practice gratitude. Studies have proven the feeling…
Sometimes we mess-up. It happens. Today I want to emphasize the importance of a terrific save when mistakes occur. I’m calling it a “customer service save” because, at Pelot & Associates, our practice focuses on the workplace. However, these tips transfer beautifully to your personal life as well. One example: Last week I took my…
I PLEDGE ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA, AND TO THE REPUBLIC FOR WHICH IT STANDS, ONE NATION, UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR ALL. As Americans, if we had the privilege to be born here, we learn this pledge as children and recite it all our lives. The…
We all have triggers. today i have a surprising concept for why we can be easily triggered by the behavior of others. Let’s start with what I mean by “triggered”: Agitation, frustration, and anger are a few of the negative feelings associated with being triggered. They bubble up (or explode) when we bump into specific…
I nearly had a full-on temper tantrum the other night. For real, I thought I was going to explode all over everyone, and it was all because of some seriously unmet expectations. It was the fifth evening of a fabulous vacation: Beautiful resort, perfect weather, and lots of exciting fun combined with plenty of “chill”…