Learn how conflict starts; how to resolve it; and how to find the opportunities hidden within it.
If you are human, and you engage with other humans, you will experience conflict. How often it occurs and at what level of intensity will differ wildly, but no one permanently eliminates it. At PERSPECTIVES, we have learned that disagreements and opposing opinions are not “if,” they are “when,” and that’s OK! You see, we also know how you react and respond will determine whether they can be turned into something productive – brilliantly creative even – or something horribly detrimental.
As leaders, it can be easier to ignore communication problems, personality conflicts, resistance, and territorial disputes, than to deal with them directly. We get that. Heck, we’ve been there too. Unfortunately, when ignored, challenging people and issues tend to get stronger, louder and even more destructive. They also deliver a hefty cost.
Some of the costs of lingering conflict:
- Reduced productivity
- Damaged relationships impede collaboration and teamwork
- Lack of timely and open communication
- Loss of trust in leadership
- Increased sick-days
- Turnover of high-potential talent
Our The Truth About Conflict training is always interactive, thought provoking, behavior changing, and fun. What you’ll gain from this program:
- A whole new perspective on conflict
- An understanding of your go-to style for dealing with it; different options; and when alternative styles are the most beneficial
- How to identify the real root and effectively resolve it
- How to uncover and seize the opportunities hidden within it
The truth is, conflict provides incredible opportunities to learn, create, develop, and transform. We use our real-world experience as leaders, professional mediators, and communication specialists to show you how to respond wisely, rather than react badly.
…Just minutes after leaving the conference, I experienced a work-related conflict. It wasn’t pleasant, but the silver lining is I used it as my first opportunity to apply some of the practices you introduced. It is working out much better than I would have expected, so I’m happy to report my real-life success story to you! Thank you! ” – Josh. U.S. Department of Interior.